
I am a member of Bzz Agent and they were so gracious to send me coupons for the Chili’s Guiltless Grill Entrees to review and report on. This evening my family and I wanted to go and take advantage of those AWESOME coupons. We do not visit the Chili’s restaurant because they serve alcohol and they allow smoking, which my daughters asthma can not tolerate. I thought this would be a good opportunity to try their food to see if we could start ordering via the to go option. I phoned the take out number to the Rocky Mount, NC location to place the order and explained that I wanted to place a take out order for 4 Guiltless Grill Entrees and I wanted to pay for my order with the free coupons. I was immediately asked what the bottom of the coupon stated to which I replied “Only One Entree Discount Per Coupon” and was put on hold. The manager, Don Wright, came on and asked if he could help me. I was surprised that I was put on with a manager but I told him the same thing I told the first person that answered. His response was that I could only use one coupon per order. I stated that the coupon did not read that way but that I would like to place 4 orders. He responded in the same manner stating that I still could only use one coupon TOTAL! My husband then spoke with him and explained that I received these coupons from a very reputable website and they were requesting that I try the entrees and give my honest review in every venue available to me. His response was that we still could not use more than one coupon and that we would also have to purchase something in order to use it. His response also included ‘Every customer is a review’. My husband also stated that our honest review will include that his Chili’s does not honor their own food vouchers and the manager still would not honor their coupons. I need to repeat that these coupons do NOT state one per order, customer, transaction, etc. They state “Only one entree discount per coupon.” That means that I can order 4 entrees in one transaction. I am not trying to misuse these coupons nor am I asking the manager to bend/break the rules in order for me to use these coupons. When Bzz Agent requests you take on a campaign if there is any kind of purchase necessary to be a part of the campaign they will let you know in advance. This is kind of like being a mystery shopper. If you are asked to mystery shop at a restaurant they will reimburse you for set expenses. When you do that shop, if they don’t reimburse for drink, chips, tip, etc. then you don’t order them. This is the same type of situation only you are sent the coupons to use instead of you spending your money and them reimbursing you.

Above is the pamphlet Bzz Agent sent me with the coupons. In it they give suggestions on how to use the coupons and “Bzz” about the entrees. If you can see in the second picture one of the suggestions is to “Go In A Group”. If the coupons were not to be used in a “group” then the coupons would have stated it on them.
So I am leaving my honest review on the Chili’s Guiltless Grill Entrees:
“While the pictures look good it is impossible for me to give an honest review on the food. The manager and staff of the Rocky Mount, NC location is something to be desired and, in my opinion, are not accommodating at all towards their frugal customers. I feel it would be in your best interest to steer clear of the Rocky Mount, NC Chili’s Restaurant when trying to use any type of coupon with them.”
Have you had the same type of situation happen to you with the Chili’s Restaurants chains? If so, please leave me a comment below. I intend on contacting their corporate office concerning this situation.
* Edit to change the title name. – Due to many of you bringing it to my attention that it seems as though I am attacking Chili’s in a whole, I have made the necessary changes to this post to reflect my issues towards my local restaurant.
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